Guide To VOIP, PBX, PABX, Voice Mail, Voicemail, Music On Hold Equipment.

 

  This short guide will explain what you need to know about PBX, PABX, telephone systems, telecom equipment, business phone systems, voice mail, and music on hold equipment. PBX stands for Private Branch Exchange. Another acronym is PABX which means Private Automatic Branch Exchange. PBX and PABX are the same thing. It is like having a small phone company in your office. The PBX is a master switch that connects all of your incoming telephone lines to private extensions. The PBX supplies its own dial tone and ringing current to the extensions.

 

  Typically, the extensions of the PBX are connected to telephones, but may be connected to other telecom devices. The Private extensions draw dial tone from the PBX just like your home phone draws dial tone directly from your phone company. This is called internal or intercom dial tone. All of the extensions can share any or all of the available outside telephone lines. These lines from the phone company are known as CO (Central Office) lines. They may also be VOIP lines such as Vonage which typically has a modem or router with rj-11 phone outputs to plu phones into. These lines may also be plugged into the CO input jacks of the PBX.

 

  Some Systems are digital and require expensive proprietary phones that may be difficult to maintain and replace. Other systems are analog such as the DataLabsUSA (tm) Systems made by Data Labs. The extensions can be phones, fax machines, cordless phones, POS systems, modems and many other standard analog telecom devices. These can be as inexpensive or as expensive as you desire. Typically, analog phones can be purchased at any major super store for as little as $19.00 or may be dual line feature rich phones with caller id displays for about $59.00 made by such companies as GE, and AT&T. Extensions can answer incoming calls and make outgoing calls on any available CO lines connected to the PBX. Commonly, the extension user dials 9 to get an available outside line to make an outside call. You can also dial a code to seize a specific line. When a call comes into the PBX, it may ring to any number of extensions depending on your company's needs.

 

  Extensions may place callers on hold with music / messaging that captures the callers attention while on hold. An external Music On Hold Player can be connected to the PBX. A complete Music On Hold recorded production may be pre-recorded into the player delivering music and messages to the caller on hold. Extensions can also transfer calls to other extensions and the caller is hearing the Music On Hold Source while waiting for the extension to answer. Also, extensions can make private intercom calls to other extensions without using an outside line just by dialing an extension number.

 

  Todays PBX and Voice Mail Equipment is easy to install. Simply plug all lines and extension devices into the PBX. If wiring is beyond your scope, plan to have a wiring person or company commonly called an interconnect company run the wiring for you or simply buy the wiring at Radio Shack or any electronics supply house and wire it yourself. You will need standard single line rj-11 plugs at the end of every line and extension device.

 

  A PBX can also be connected to an Auto Attendant and Voice Mail / Audiotex System that can give multiple callers choices to dial into desired extensions and into voice mail boxes when those extensions are busy, not answered or placed in Do Not Disturb Mode. There are many other useful features of the Voice Mail / Auto Attendant Systems such as Audiotex. Audiotex is a menu system that allows callers to hear messages and transfer to extensions by dialing single digits in a multiple layered menu system. Callers may also dial an extension number or a menu item that points to an extension. Example: Press 1. For Company Information, 2. For Sales, 3. For Support 4 or dial 0 for operator assistance. Setting up an easy to use and sensible auto attendant will add efficiency to your office and can supplement or even replace a live operator.

 

  You may answer new calls coming into the PBX "live" at any extension or allow the Auto Attendant to answer the call with your own recorded main greeting. This main greeting is self recorded and the auto attendant can play different recorded greetings for different hours of operation. Once a caller is listening to the Main greeting, they can dial any extension number to be transferred directly or they may dial any single digit to enter the Audiotex Menu system. Once There, a caller can hear messages such as a company directory, hours of operation, or store directions, web site information etc.

 

  Once in the menu system, a caller can also dial single digits to transfer to a live person or a departmental extension. When a call is transferred to an extension that is busy or not being answered, the call transfers to the private mail box used only for that extension. Once there, callers may hear private mail box messages and may leave private time stamped messages for the extension's mail box owner. The mail box owner may check their messages or have them notified and even delivered to their cell phones or their internal extensions. Or they may be notified of new voice mail in their mail box by the system notifying their private pager. When a mail box calls the mail box owner's cell phone, private extension or a pager, this is called Notification.

 

  Some PBX's have built-in Auto Attendants, but they are usually limited in many ways. For a full featured Auto Attendant that really acts like a live operator, separate Voice Mail / Auto Attendant Systems may be connected to the PBX. These Systems combined with a PBX are called "Combo Telephone Systems". DataLabs has designed several High Quality DataLabsUSA Combo Systems with different features that solve Telecom needs for SOHO businesses at amazingly low prices! We have many thousands of installations for sales and service businesses, legal offices, doctors, dentists, Realty offices, Churches, synogogues, and basically all types of businesses and organizations where telephone service is the life blood of the business...

 

  Whether you need Voice Mail Only or a combo system, Data Labs has the expertise to help. Data Labs even has options that allow a caller to follow you to your cell phone or another outside line when you are out of the office and need to stay in touch. This is known as "remote extensions"! We also give you access to your office PA system or stereo from any extension to broadcast over a speaker system from any extension phone.

 

  How many lines and extensions do you need? That depends on your business and how many workers are answering the phones and how many will be using an outside line at any given time. For example, a DL-424-832 PBX will allow 4 lines to be shared with 24 extensions. If that is not enough, you may upgrade to 8 lines so that extension users have more outside lines available. You can also upgrade to 32 extensions with an extension upgrade card.

 

  Data Labs manufactures the well known "DataLabsUSA (tm)" brand PBX's, Auto Attendant / Voice Mail and Music On Hold Systems. All of DataLabsUSA systems work on all normal lines and are now Vonage and other VOIP line compatible as well. Data Labs has 90 days Free Customer support (second to none) - before and after the sale! This is very important as many companies charge for any support. Support may be very important as you will want to tailor your system to match your particular business requirements. You will want to purchase equipment from a company with experience such as Data Labs which knows small business and has been serving companies for over 25 years. A quick email or a call to Data Labs can start you on the road to purchasing a high quality, affordable telephone system for your business or organization. Please call Data Labs at 215- 698- 2933 to ask questions and determine your needs and available options for your business telephone system.

 

 Data Labs...We Mean Business since 1982!

 

 

MOVE OVER NORTEL!


Combo PBX and Voice Mail System Shown Above.

(case appearance may vary)

 

Rj-11 Standard Jacks for simple connections
of all Telephone Lines and extension phones.
All Voice Mail cables provided. Simple Installation for the "Do it your-selfer"


DataLabsUSA IS HERE!

DataLabs Means Business since 1982!

Small & Medium Size Business
SOHO GREAT DEAL!
LIMITED TIME -- SAVE 70%

NEW IMPROVED -- Professional 4 - 8 line PBX
Voice Mail Combo System!

BRAND NEW!
DataLabsUSA Voice Exec DL-424-832-2+
 4 Line by 24 Extension
Business Telephone Combo System Includes PBX, Voice Mail, Auto Attendant, Audiotex, Music On Hold!

We are really excited! Compare Data Labs own brand DataLabsUSA DL-424-832-2+ (plus version) Voice Exec Combo Telephone system with the competition. Now is your chance to buy direct from the manufacturer. This is a remarkable deal. This self contained matched set --includes: 4 line, 24 extension PBX with its own dial tone,  built in Music on Hold, and extensive routing, forwarding, and transferring. New and improved system now provides conferencing with the outside (CO) lines 3 way calling and / or Centrex features, extension monitoring and other advanced industry standard PBX capabilities. Use it with "off the shelf" standard touch tone phones. This system allows a single line or a dual line phone access to up to 4 incoming telephone lines. This Combo includes a state of the art industry standard Professional Voice Mail / Auto Attendant Machine. You will love each unit's capabilities rivaling $2000.00 units made by companies like Nortel, Lucent, and Panasonic.

This New Improved Combo Telephone System is ideal for small to medium size offices. Join the thousands of happy end-users of DataLabsUSA systems. GREAT FOR REALTY OFFICES, ATTORNEYS, Doctors and Dentists, Churches and Synogogues, Consultants, Computer Firms, Support Centers, Sales and Service Businesses where access by callers to inside and remote phones are the lifeblood of the business.

Now get quality equipment with industry standard features for less than 1/4th the average industry cost. And you get FREE CUSTOMER SUPPORT FROM DATA LABS. The DataLabsUSA Voice Exec PBX DL-424-832-2+ has support for up to 4 incoming lines and up to 24 extensions with 2 extensions feeding the DataLabsUSA Executive Voice EVM-2xv+ Voice Mail Unit. This system can handle up to 4 incoming and outgoing calls on up to 22 extensions. The Auto Attendant can process and route two calls simultaneously if you have at least 2 lines connected. Two Voice mails can be processed simultaneously. Up to 14 conversations can take place at the same time. You can easily set any individual or group of extensions as an operator station. The Voice Mail unit is self configured (plug n play) to the PBX and is easily programmed from any "off the shelf" standard telephone plugged into a programming phone jack (RJ-11) on the rear panel of the Voice Mail System. Remote programming from the PBX or from the outside is also available.

Since both the PBX and Voice mail units are self contained and 100% digital, NO COMPUTER IS USED TO PROGRAM THIS COMBO SYSTEM. The Voice Mail unit and PBX has EEPROM FLASH MEMORY and an installed back up internal rechargable battery and optional external backup battery providing industry standard safety so you never have to worry about losing your Settings, Voice Mail, or Audiotex messages. The DataLabsUSA DL-424-832-2+ Combo system can also be programmed remotely, or by using any extension phones. Voice Mail / Auto Attendant / Audiotex Programming is Voice Menu driven and provides great flexibility for your application.

PBX And Voice Mail (case appearance may vary)

There are up to 255 mailboxes and up to 1054 user mail box recordable greetings and up to 6.5 hr. of high quality message storage . Self contained professional greetings and information messages are available and the user may record audiotex messages in 256 menus as well. The system can easily be programmed for Day, Night, Break-time, and Holiday as well as temporary system greetings. There are 256 possible menus available to inform the callers which may be nested in 4 layers and may have recipients. For example, tell the caller in a greeting "Press 1 for Sales" and the call automatically rings to extension 600 or whichever extension you desire. The caller could also dial the extension directly by dialing 600. This caller selectable menu system helps your business sound like a Fortune 500 Company. Not only will your callers be impressed, but your overall office efficiency will rise dramatically.


 
DataLabs put the DL-424-832-2+  two piece DataLabsUSA Voice Exec Combo Phone System to rigorous testing. Programming is simple and no computer is used as these are self contained devices. The voice quality of greetings and messages we saved were as loud, crisp and clear as the most expensive telephone company systems. The built-in voice prompts sound great and guide you and your callers through each function. The prompts can be customized by the user. Once recorded over, they can always be returned to their original state. We took our famous DL-424-2 Combo system which is owned my 1000's of happy customers and souped it up-- adding many advanced features. Our new system now has Caller ID Pass to assigned ringing extensions. We also added a new Extension Monitor feature, more message time, higher quality vivid sound and greater bandwidth on the PBX and voice mail, Line Supervision detection, AM and PM time and date stamping, higher security control, and a huge audiotex menu system that can provide clarity and convenience for your callers. We now have accessibility to your telephone line(s) 3 way calling or centrex transfer features which can allow REMOTE EXTENSIONS. There is even a new PA (Public Address) access feature from any extension. These two units can make your business sound ultra professional at that all important time -- your customers first contact. Volume controls, mail box functions, audiotex information menus, ring count, Extension cascading, new mail notification, recipients, and all other important settings are easily available. Settings may be changed on the fly for the dynamic business. You may program it via phone extension, special programming phone or with remote (outside) programming.

Callers inside and out have access to leave and retrieve messages from up to 255 mail boxes. Extensive notification capabilities of voice mail waiting to be heard allow mail box owners to have their internal extension phones and / or outside cell phones called by the system. Once the system notifies a mail box owner, a unique password allows them access to their their voice mail. Of course notification can also be used for outside phones of any kind. Also, pager notification is available. Any mail box owner may call in for their password protected voice mail any time they want, but it is ideal to have the system remotely notify mail box owners in or out of the office. As they are notified, the system will permit them to hear all of their password protected voice mail.


Superior Quality Cool Running Digital Circuitry
USES CUTTING EDGE TECHNOLOGY FOR INDUSTRY STANDARD
FEATURES AND HIGHEST RELIABILITY!

Programming is a snap with built-in Voice Prompts and an EASY operating manual which explains the operation of the PBX and the Voice Mail Units. The manual will show you how to set up mail boxes, dedicate extensions to different lines, set ring count, and all other functions with a step by step procedure. Real voice prompts guide you or your callers through each function. There are Greeting Only Audiotex Messages available when you want to inform your caller. You can easily set up a layered menu system for callers as well as direct extension dialing w/ voice mail when the extension called doesn't answer, is busy, or has "Do not Disturb" set. We have made this so easy that you will not need a telephone installer to set up this system. It's simply Plug n play and then add your own personal options from the Step by Step manual.

One of DataLabsUSA DL-424-832-2+ Combo's most amazing features is the ability to determine with real voice reporting which mailboxes have messages waiting with internal or external voice notification which can be set at various intervals to call an extension, outside cell phone or land line phone until the voice mail is heard. Notification settings include wake up times and on and off time so that the mail box owner is never disturbed.

There is No Need to dial each mailbox. The System calls your private extension, outside phone, cell phone, and lets you pick up your password protected messages as soon as a caller leaves them, or at preset times for any interval you desire.

The system allows the user to make station intercom calls, place calls on hold (Music & Announcing on Hold is available with any music source (We recommend our optional DP-2000 Digital Music On Hold Player) or use the default built-in cheerful melody, transfer outside calls from one extension to another or automatically forward from one extension to another using "Follow Me". There is also Three Party Monitoring / Conferencing. Standard features also include dedicated Fax on any CO line for transfer of faxes to the fax machine while sharing the line for outside calling. -- Also, you may have a private line dedicated to any extension. For the many great features this PBX / Voice Mail Combo has, please see the list below.

Simply a Great Price!

4 Port 24 extension expandible PBX Retail Price -- $1699.00
Deluxe 2 Port Voice Mail Retail Price -- $1199.00
-----------------------------------------------

Combo Total MSRP =  $2898.00

Compare Quality and Functions with $2000.00 - $4000.00 Systems.

Data Labs INTRODUCTORY OFFER:

$AVE 70% Limited Time

BOTH PBX & VOICE MAIL UNITS bundled together!

Yes! Get Both Units together! Limited Time!

NOW ONLY $864.00

WOW!

Add $30.00 s/h in USA -- This is not a closeout. -- This is a direct offer from the manufacturer (DataLabs) for this DataLabsUSA Combo (two unit) PBX and Voice Mail with Auto Attendant and Audiotex System -- brand new with complete documentation and FREE CUSTOMER SUPPORT! And there is a limited 1 year warranty on both units (1 year - Parts - 90 days Labor - Free 90 days customer support. Now buy at the same price now offered to telephone installation and telecommunication companies for resale. This price may be rescinded at any time to protect the growing number of companies buying this DataLabsUSA Combo telephone system for resale to their customers throughout the United States and Canada.

Voice Mail (EVM-2xv+) (on right in photograph above) provides:

PBX DL-424-832 shown in photograph above gives standard touch tone telephones the following features:

Call webbuy.biz div. of Data Labs 24 hr.-- 215-698-2933
Dealer Inquiries Welcome!
We accept all major credit cards! We accept Paypal! Shipping is UPS GND. We can only ship to your credit card billing address which can not be a PO Box. All Sales Final! The DataLabsUSA Combo System does all that we say it does. Any approved returns must have RA# and will incur a 30% restocking fee + shipping / handling!

 
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